How Iress solves customer issues 4 times faster with Slack

How Iress solves customer issues 4 times faster with Slack

Cover

Iress eliminated 500 emails per day by managing critical issues in Slack.

Leveraging Slack as part of a broader support strategy has helped Iress cut the average response time for complex customer issues from eight days to two, and led to a 64% decrease in the customer support ticket backlog.

See how.

Vendor:
Slack
Posted:
Dec 14, 2021
Published:
Dec 18, 2020
Format:
PDF
Type:
Case Study
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