How Iress solves customer issues 4 times faster with Slack

How Iress solves customer issues 4 times faster with Slack

Cover

Iress elimnated 500 emails per day by manaing critical issues in Slack.

Leveraging Slack as part of a broader support strategy has helped Iress cut the average response time for complex customer issues from eight days to two, and led to a 64% decrease in the customer support ticket backlog.

See how.

Vendor:
Slack
Posted:
18 Dec 2020
Published:
18 Dec 2020
Format:
PDF
Length:
2 Page(s)
Type:
Case Study
Language:
English
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