How Iress solves customer issues 4 times faster with Slack
How Iress solves customer issues 4 times faster with Slack

Iress elimnated 500 emails per day by manaing critical issues in Slack.
Leveraging Slack as part of a broader support strategy has helped Iress cut the average response time for complex customer issues from eight days to two, and led to a 64% decrease in the customer support ticket backlog.
See how.