3 questions to shape your call deflection strategy
HOW TO LAUNCH A CALL DEFLECTION STRATEGY
As the use of digital channels for customer service become widespread, they are essential to promote so that customers are actively aware of their existence and can take advantage of them.
Known as call deflection, offering customers an alternative channel to communicate can improve the customer experience by making it easier to manage high volume of incoming calls and long wait times.
Access this white paper for essential tips and 3 key questions to shape your call deflection strategy on.