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4 Traits of Effective Remote Support Tools Rescue
During COVID-19, tech support demands placed on college and university IT teams have skyrocketed. After all, the success of hybrid and remote learning environments is largely dependent on the technology that sustains them.
However, higher ed help desks have long relied on low-tech support tools to get the job done—tools that are often ill-equipped to handle today’s increased workloads.
Jump into this buyer's guide to learn the top four characteristics to look out for when evaluating new remote support tools—and how to prioritize higher education IT considerations.