During COVID-19, tech support demands placed on college and university IT teams have skyrocketed. After all, the success of hybrid and remote learning environments is largely dependent on the technology that sustains them.

However, higher-ed help desks have long relied on low-tech support tools to get the job done—tools that are often ill-equipped to handle today’s increased workloads.

Jump into this article to learn the top four characteristics to look out for when evaluating new remote support tools—and how to prioritize higher education IT considerations.

Vendor:

LogMeIn Rescue

Posted:

16 Nov 2020

Published:

16 Nov 2020

Format:

PDF

Length:

7 Page(s)

Type:

White Paper

Language:

English