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Customer service for communications service providers
For telecom organizations, delivering an exceptional customer experience is as important as making sure their network is operating normally.
In fact, it’s estimated it takes $315 just to acquire a new telecom customer. That’s why it’s not surprising that so many CSPs are choosing to implement a service management solution, like ServiceNow’s.
Read this eBook to see how using ServiceNow’s solution can help CSPs:
- Automate service assurance
- Provide proactive customer care
- Create customer service checklists
- And more