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Proximus is the leading Belgian provider of telephony, internet, television, and network-based Information and Communication Technology (ICT) services. They decided to go for a drastic change in how they serve their customers by implementing ServiceNow CSM for their professional customers. Proximus goes for an effortless customer journey with easy to use interfaces based on industry-standard processes.

In this session, you will learn how they had to find to balance between their complex landscape and a user-friendly solution in their drive to become the best in class Digital Service Provider.

Vendor:

ServiceNow

Premiered:

Nov 10, 2020