Resolving service requests at speed with ServiceNow

Resolving service requests at speed

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ServiceNow’s platform is the UK Department of Work & Pensions’ (DWP) go-to place for IT support - bringing a multi-channel, seamless and personalized experience to 90,000+ employees - whether a user interacts with support services online, by phone, or even in-person.

During the COVID-19 crisis, ServiceNow introduced their virtual agent which has been vital in helping reduce IT agent demand, enabling consistent resolution of 25% of issues, despite only still being minimum viable product (MVP) scope.

Join the session to understand how DWP utilizes the platform to recreate how their colleagues engage with IT support services.

Vendor:
ServiceNow
Premiered:
Nov 4, 2020
Format:
Multimedia
Type:
Webcast
Language:
English
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