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Today, banks are under an unprecedented amount of pressure that really requires a transformation of the middle/back office.

A recent study found that about 40% of time is spent in global operations, or what we call the ”messy middle” performing tasks that are a high administrative burden on many within the organization.

Systems need to better direct such requests and work. Why? Because consumers are no longer comparing banks to other banks; banks are being compared to any service from any industry. That’s the new benchmark!

Watch the video to learn more.

Vendor:

ServiceNow

Premiered:

Nov 4, 2020