What’s new in ServiceNow CSM: Live demos and more

What’s New in CSM


ServiceNow Customer Service Management enhances business agility with improved processes for agents and expanded service channels for customers.

Playbooks for Customer Service Management together with Guided Decisions guide agents and middle- and back-office users through multi-step case processes.

Learn more about these new capabilities plus more and see them in action with demos.

Nov 3, 2020, 05:00 EST (10:00 GMT)
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