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UK Contact Centre Verticals: Insurance

Cover

“UK Contact Centre Verticals: Insurance” looks at the structure, growth, technology, HR and commercial issues found in contact centers within the UK insurance sector.

It contains data from multiple large-scale surveys of hundreds of contact centers carried out by ContactBabel since 2010, and is the definitive study of this vertical market’s customer operations.

Explore their results in this report.

Vendor:
Genesys
Posted:
Feb 8, 2021
Published:
Oct 14, 2020
Format:
PDF
Type:
White Paper

This resource is no longer available.