This resource is no longer available
IT Service Management Book of Knowledge
Suffice it to say, Knowledge 2020—ServiceNow’s annual user conference—looked quite a bit different from previous years. But as a result, its new digital format makes it more accessible than ever.
Dive into this eBook for a firsthand recap of what was covered during ServiceNow’s Knowledge 2020 digital event, including thought-leadership presentations, breakout sessions from customers and experts, and more.
Key sessions include:
- Modernization success stories with 7-Eleven
- Automation best practices with Deloitte
- Optimization success tips with Fannie Mae
- And more