Why Avaya was recognized as a leader in WFO growth & optimization

2020 Best Practices Award: Avaya for Workforce Optimization

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Frost & Sullivan chose to produce a Frost Radar on a key market within the contact center industry—workforce optimization (WFO)—because it drives performance, agent engagement, and improved customer experience (CX).

Ultimately, the analyst group rewarded Avaya with 2020’s Frost Radar Best Practices Award for Growth, Innovation & Leadership (GIL) in WFO.

Explore the elements that make Avaya the top contact center innovator in this report.

Vendor:
Avaya
Posted:
05 Oct 2020
Published:
05 Oct 2020
Format:
PDF
Length:
9 Page(s)
Type:
Analyst Report
Language:
English
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