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Frost & Sullivan chose to produce a Frost Radar on a key market within the contact center industry—workforce optimization (WFO)—because it drives performance, agent engagement, and improved customer experience (CX).

Ultimately, the analyst group rewarded Avaya with 2020’s Frost Radar Best Practices Award for Growth, Innovation & Leadership (GIL) in WFO.

Explore the elements that make Avaya the top contact center innovator in this report.

Vendor:

Avaya

Posted:

Feb 8, 2021

Published:

Oct 5, 2020

Format:

PDF

Type:

Analyst Report