How AI can be used before, during & after interactions to enhance the CX

AI isn’t Artificial in the Contact Center

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Contrary to its name, AI is anything but artificial; the technology enables contact centers to deliver more authentic and meaningful experiences than ever before.

In one recent webinar, Avaya discussed the benefits of using AI before, during and after a customer interaction takes place.

Explore the key takeaways in this blog post.

Vendor:
Avaya
Posted:
30 Sep 2020
Published:
30 Sep 2020
Format:
HTML
Type:
Resource
Language:
English
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