How Klarna provides amazing service to all 80M customers

Klarna Wows its 80M Customers with Instant Responses and Rapid Resolutions with Freshchat

Cover

As with the case of any payment related brand, customer service is vital to Fintech company, Klarna. With its massive customer base making over 1M transactions a day, Klarna has a lot of ground to cover, and its legacy chat solution just couldn’t keep up.

After searching for a new solution, the Fintech company decided to implement Freshchat by Freshworks.

Learn about Klarna’s experience working with Freschat, and the benefits they’ve achieved since partnering in this case study.

Vendor:
Freshworks
Posted:
Sep 21, 2020
Published:
Sep 21, 2020
Format:
PDF
Type:
Case Study
Already a Bitpipe member? Login here

Download this Case Study!