How to integrate disparate customer service tools

Freshdesk Helped Bridgestone Set Up an Intuitive Helpdesk

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Modern customer service means questions and queries coming in from a handful of different channels. This means added complexity, and immense difficulty integrating these channels and providing one consistent experience.

Jump into this case study to learn how Bridgestone, the world’s largest tire production and distribution company, adopted a customer service helpdesk tool to integrate disparate lines of communication, ease the role of service agents, and increase productivity.

Vendor:
Freshworks
Posted:
Feb 8, 2021
Published:
Sep 18, 2020
Format:
PDF
Type:
Case Study
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