3 steps to IT service management success in 2020
Gartner 3 Steps Agile IT Service Management
IT services can be bureaucratic, risk-averse units. Unfortunately, this reality means that they might be ill-equipped to handle the rapid pace of change impacting businesses right now.
And while IT services can be great drivers of positive business outcomes, they’re not always at the forefront of agile adoption or modernization initiatives.
Read this IDC white paper to learn how IT service management can embrace changes in business alignment, emerging technologies, and solve other new issues.