Bringing grocery chain customer service into the modern day

Supercharging customer service: Reimagining the operator experience at Grocery Outlet

Cover

As they grew, leading retailer, Grocery Outlet, knew that they needed to update to an advanced customer self-service model—one that tracked service response times against promised SLAs and put information at franchise owners’ fingertips. After some review, the retailer decided to implement ServiceNow Customer Service Management.

Access this webinar recap to explore the benefits and ROI Grocery Outlet has experienced since using ServiceNow’s CSM.

Vendor:
ServiceNow
Posted:
25 Jun 2020
Published:
25 Jun 2020
Format:
PDF
Length:
7 Page(s)
Type:
Case Study
Language:
English
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