How retailers can use IVR to improve CX

Reimagining IVR For Retail

Cover

Today, Interactive Voice Response (IVR) can do a whole lot more than just deflect calls. For retailers of all types, IVR can be a powerful tool throughout the customer lifecycle.

Across sales, service, and marketing, retailers are using IVR systems as part of their overall personalization and engagement strategies to foster customer loyalty and grow share of wallet.

Download this e-book to explore insights and real-world examples of IVR in retail that can help you develop your strategy and improve CX.

This offer is sponsored by Twilio. You will receive "Reimagining IVR For Retail" and be providing consent for Twilio to contact you with content and updates about Twilio products as you build the future of communications. Twilio uses your information according to our privacy policy. You can update your preferences at any time from using the preference center link in Twilio emails.

Vendor:
Twilio
Posted:
17 Jun 2020
Published:
17 Jun 2020
Format:
PDF
Length:
9 Page(s)
Type:
White Paper
Language:
English
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