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Reimagining IVR For Retail
Today, Interactive Voice Response (IVR) can do a whole lot more than just deflect calls. For retailers of all types, IVR can be a powerful tool throughout the customer lifecycle.
Across sales, service, and marketing, retailers are using IVR systems as part of their overall personalization and engagement strategies to foster customer loyalty and grow share of wallet.
Download this e-book to explore insights and real-world examples of IVR in retail that can help you develop your strategy and improve CX.