VPN vs. cloud for the contact center: Which is better?

Voice over VPN vs. voice over cloud: a side-by-side comparison

Cover

In the wake of COVID-19, many companies are opting to extend their existing virtual private network (VPN) environments to facilitate 100% at-home contact center agents.

For non-voice traffic, this makes a lot of sense. But voice over VPN is a different story.

Download this white paper to learn about the problems with relying on an on-prem VPN for voice communication and see why the cloud is the better choice for a WFH contact center.

Vendor:
Talkdesk
Posted:
Feb 8, 2021
Published:
Jun 16, 2020
Format:
PDF
Type:
White Paper
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