VPN vs. cloud for the contact center: Which is better?

Voice Over VPN vs. Voice Over Cloud: A Side-By-Side Comparison

Cover

In the wake of COVID-19, many companies are opting to extend their existing virtual private network (VPN) environments to facilitate 100% at-home contact center agents.

For non-voice traffic, this makes a lot of sense. But voice over VPN is a different story.

Download this white paper to learn about the problems with relying on an on-prem VPN for voice communication and see why the cloud is the better choice for a WFH contact center.

Vendor:
Talkdesk
Posted:
16 Jun 2020
Published:
16 Jun 2020
Format:
PDF
Length:
12 Page(s)
Type:
White Paper
Language:
English
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