VPN vs. cloud for the contact center: Which is better?
In the wake of COVID-19, many companies are opting to extend their existing virtual private network (VPN) environments to facilitate 100% at-home contact center agents.
For non-voice traffic, this makes a lot of sense. But voice over VPN is a different story.
Download this white paper to learn about the problems with relying on an on-prem VPN for voice communication and see why the cloud is the better choice for a WFH contact center.