Preparing for the future: Customer service metrics & KPIs you should track

Customer Service Metrics & KPIs You Should Be Tracking in the New Normal

Cover

There’s been a lot of changes to businesses throughout the pandemic, but one thing has remained constant: the expectations your customers have for quality service.

With the ever-growing volume of data, it can be difficult to know which KPIs or metrics are worth using and which ones only muddy the waters.

Read this eBook to explore the recommended customer service metrics and KPIs that can help you track your organization’s success in a post-COVID world.

Vendor:
ServiceNow
Posted:
14 May 2020
Published:
14 May 2020
Format:
PDF
Length:
4 Page(s)
Type:
eBook
Language:
English
Already a Bitpipe member? Login here

Download this eBook!