How Pega helps Swedbank personalize banking across all channels

Swedbank: Personalized Banking Across All Channels

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Swedbank is a 200-year-old financial services institution. In the last decade, they have seen a significant shift in how they interact with customers—processing 5 million digital customer interactions every day, with the majority via mobile avenues.

In order to handle these new interactions, the bank turned to Pega. With Pega’s help, Swedbank was able to achieve:

  • Fast processing times for consumer loans
  • Faster processing times for mortgage applications
  • 100% automated processes for core use cases

Learn more about the bank’s experience—and the benefits Pega helped them realize—in this case study.

Vendor:
Pegasystems
Posted:
22 May 2020
Published:
22 May 2020
Format:
HTML
Type:
Case Study
Language:
English
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