This resource is no longer available
Today’s consumers expect to be able to use their channel of choice based on the type of problem or issue that needs to be addressed. In order to offer that level of service, many contact centers are undergoing a digital revolution.
In fact, research by Frost & Sullivan found that 89% of contact centers were on track to support messaging and mobile self-service apps within 2 years. And adoption for social media and web chat was found to be even higher, at 92% and 93% respectively.
Download this eBook to explore more findings surrounding contact center transformation and get tips on how you can provide a best-in-class digital experience to customers.
- Vendor:
- NICE CXone
- Posted:
- Feb 8, 2021
- Published:
- May 7, 2020
- Format:
- Type:
- eBook
