Contact Center Practices and Guidelines for Managing Through COVID-19

Contact Center Practices and Guidelines for Managing Through COVID-19

Cover

There is no perfect way to handle an emergency but having guidelines and good practices in place will ease the process.

Service organizations, like contact centers, are feeling that now more than ever amid COVID-19.

Download this DMG Consulting report to explore best practices and guidelines for managing contact centers during health emergencies, with tips regarding:

  • Communication
  • Systems
  • Operations
  • Employee Engagement
Vendor:
CallMiner
Posted:
25 Mar 2020
Published:
25 Mar 2020
Format:
PDF
Length:
11 Page(s)
Type:
Research Content
Language:
English
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