All resources sponsored by:

CallMiner

11 Matches
Using Interaction Analytics to Digitize & Optimize Contact Center Performance
sponsored by CallMiner
WHITE PAPER:In this white paper, learn about interaction analytics and explore how interaction analytics can help give contact center agents and managers the tools they need to perform at their best.
Posted: 04 Apr 2019 | Published: 31 Dec 2018
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How AI Improves the Customer Experience
sponsored by CallMiner
WHITE PAPER:Customer experience has emerged as a critical driver in competitive differentiation and revenue growth. As a result, the tools needed to manage customer interactions are changing. In this white paper, explore how AI is revolutionizing the customer experience, and decide if AI is right for your organization's customer service strategy.
Posted: 03 Apr 2019 | Published: 03 Apr 2019
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10 Speech Analytics Needs to Know for CX Pros
sponsored by CallMiner
WHITE PAPER:With this white paper, learn about the opportunities speech analytics can offer your organization. Explore the benefits of speech analytics in the contact center, and uncover 10 'need to know' facts about speech analytics perfect for the CX and marketing professional.
Posted: 03 Apr 2019 | Published: 03 Apr 2019
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Tone Matters! Gain Insights on Sentiment Through Speech Analytics
sponsored by CallMiner
VIDEO:In this webinar, discover the value speech analytics can bring to your organization. Glean expert insight from industry experts, and explore real-world use cases from those already employing speech analytics within their organizations.
Posted: 02 Apr 2019 | Premiered: 30 Jun 2018
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Achieve Optimal Contact Center Efficiency & Agent Performance with Speech Analytics
sponsored by CallMiner
WHITE PAPER:In this white paper, explore how interaction analytics can help your organization increase efficiency and improve CX. Discover the core capabilities of interaction analytics, and review the best practices you'll need to get your to make your contact center transformation.
Posted: 02 Apr 2019 | Published: 31 Dec 2018
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How Unsolicited Feedback Can Be Rocket Fuel For Your CX Engine
sponsored by CallMiner
WHITE PAPER:According to Forrester, organizations that use behavioral data from customer interactions are more successful than those who use customer surveys—but why? In this white paper, learn about the benefits of behavioral data, and explore use cases from organizations already putting behavioral data and analytics into play.
Posted: 01 Apr 2019 | Published: 01 Apr 2019
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How Contact Centers Can Use Interaction Analytics to Reduce Risk & Improve Compliance
sponsored by CallMiner
WHITE PAPER:In this white paper, discover how companies are increasing compliance with interaction analytics, and explore how interaction analytics can help organizations improve contact center performance while increasing compliance with regulations from TCPA, HIPAA, EFTA, CFPB, and more.
Posted: 01 Apr 2019 | Published: 31 Dec 2018
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Putting Customer Conversations to Work: Interaction Analytics and AI Enhance the Customer Experience
sponsored by CallMiner
RESEARCH CONTENT:Download this white paper to find out how speech analytics can help organizations monitor agent performance, uncover trends within their customer calls, and create new revenue opportunities.
Posted: 29 Mar 2019 | Published: 31 Dec 2018
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AXCESS Financial Finds & Stops Fraud with Interaction Analytics
sponsored by CallMiner
CASE STUDY:AXCESS Financial needed a way to solve their fraud problem. In order to do this they deployed CallMiner Eureka Interaction Analytics which helped them to identify fraudsters. In this case study, learn more about how AXCESS Financial turned insight into prevention using CallMiner Eureka.
Posted: 29 Mar 2019 | Published: 29 Mar 2019
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How to Improve Sales Effectiveness in Contact Centers with Interaction Analytics
sponsored by CallMiner
EBOOK:In this white paper, explore how interaction analytics can make contact center operations more intelligent, and uncover the best practices needed to gain insight into your customers and drive sales.
Posted: 29 Mar 2019 | Published: 31 Dec 2018
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Improve the Customer Experience with Speech Analytics
sponsored by CallMiner
WHITE PAPER:Download this white paper to explore how interaction analytics work, and review how speech and interaction analytics can help your organization improve customer satisfaction, increase productivity, and create stronger customer support teams.
Posted: 28 Mar 2019 | Published: 31 Dec 2018
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