The CX Pros Guide to Speech Analytics

The CX Pro’s Guide to Speech Analytics

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Speech analytics solutions have traditionally been used by the contact center, but that may be changing as more organizations adopt them elsewhere.

CX leaders are waking up to the power of these solutions and the level of customer experience detail they offer.

Download this “CX Pro’s Guide to Speech Analytics” to explore:

  • Speech analytics “need-to-knows”
  • How to use the unsolicited data and unstructured data you’ll collect
  • How to get started with speech analytics
  • And more
Vendor:
CallMiner
Posted:
19 Mar 2020
Published:
19 Mar 2020
Format:
PDF
Length:
18 Page(s)
Type:
White Paper
Language:
English
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