This resource is no longer available
THE ROI OF UNITING UNIFIED COMMUNICATIONS AND CONTACT CENTER
According to Aberdeen Research, contact center agents spend an average of 15% of their time searching for the information they need to do their jobs
This is not only costly from a payroll perspective, but also in terms of customers—who will be motivated to go elsewhere if they’re forced to wait. So, how can you mitigate this? One way is by uniting your UC system and contact center.
Download this report to explore the quantifiable benefits you could experience by incorporating UC capabilities within your contact center.