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THE ROI OF UNITING UNIFIED COMMUNICATIONS AND CONTACT CENTER

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According to Aberdeen Research, contact center agents spend an average of 15% of their time searching for the information they need to do their jobs

This is not only costly from a payroll perspective, but also in terms of customers—who will be motivated to go elsewhere if they’re forced to wait. So, how can you mitigate this? One way is by uniting your UC system and contact center.

Download this report to explore the quantifiable benefits you could experience by incorporating UC capabilities within your contact center.

Vendor:
FourNet
Posted:
Mar 15, 2021
Published:
Feb 27, 2020
Format:
PDF
Type:
Research Content

This resource is no longer available.