Agent experience maturity self-assessment

The Road to Agent Experience Maturity: A Self-Assessment

Cover

In recent years, the focus in the contact center industry has primarily been on improving the customer experience (CX), but what’s often not adequately addressed is the agent experience (AX).

Without a consistent strategy to address people, processes, and technology, contact centers will continue to see challenges with attrition and a lack of engagement, all of which are direct causes of poor customer satisfaction.

Download this white paper to review a framework that you can use to enhance your agent experience while improving the overall effectiveness, and impact of your contact center.

Vendor:
NICE inContact
Posted:
21 Feb 2020
Published:
21 Feb 2020
Format:
PDF
Length:
16 Page(s)
Type:
Research Content
Language:
English
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