5 key trends for CX in 2020

The Autonomous Customer 2020: Still Phoning, Still Emailing… But Ready for AI

Cover

Customers’ expectations have changed a lot throughout the years, but 1 aspect has remained the same: The importance of having different channels.

In fact, a recent survey by British Telecommunications found that nearly 90% of consumers said they would like organizations to always offer a varying array of channels to meet their needs.

Download this Autonomous Customer report to review more results from BT’s research, and explore the 5 major CX trends they identified for 2020.

Vendor:
BT
Posted:
25 Feb 2020
Published:
25 Feb 2020
Format:
PDF
Length:
12 Page(s)
Type:
White Paper
Language:
English
Already a Bitpipe member? Login here

Download this White Paper!