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Chances are, your vision of the contact center of the future includes a smoothly running omnichannel set up, with AI taking the lead in transactions. But how close is this utopia? And is it what consumers really want?

Find out in this white paper, which delves into research by British Telecommunications on what consumers really want from their contact center CX.

Vendor:

BT

Posted:

Feb 8, 2021

Published:

Feb 21, 2020

Format:

PDF

Type:

White Paper