Why AI omnichannel communication may not be what customers want

Is AI Really What Customers Want?

Cover

Chances are, your vision of the contact center of the future includes a smoothly running omnichannel set up, with AI taking the lead in transactions. But how close is this utopia? And is it what consumers really want?

Find out in this white paper, which delves into research by British Telecommunications on what consumers really want from their contact center CX.

Vendor:
BT
Posted:
21 Feb 2020
Published:
21 Feb 2020
Format:
PDF
Length:
2 Page(s)
Type:
White Paper
Language:
English
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