Voice channels: Why they’re the preferred method among customers

Autonomous Customer 2020: The Importance of Voice Channels

Cover

Did you know that person-to-person phone calls are still the most used customer channel? In fact, recent research by British Telecommunications found that 74% of respondents had called a contact center in the last year.

Find out why voice channels are still the most preferred method of communication, and what customers generally expect in those interactions in this infographic.

Vendor:
BT
Posted:
21 Feb 2020
Published:
21 Feb 2020
Format:
PDF
Length:
1 Page(s)
Type:
Resource
Language:
English
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