Understanding digital and channel success: 5 key trends

5 Key Trends in Understanding Digital and Channel Success

Cover

What does it mean to offer an autonomous customer experience in 2020? Find out in this infographic, which explores research on what customers expect in different channels, including:

  • Voice
  • Messaging
  • Social media
  • Trusted technology
  • Outbound care
Vendor:
BT
Posted:
20 Feb 2020
Published:
20 Feb 2020
Format:
PDF
Length:
1 Page(s)
Type:
Resource
Language:
English
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