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Pursuant to its mission of transforming the lives of learners, Southern New Hampshire University provides 24x7 technical support for nearly 300 campus-based and online programs. But how was SNHU able to achieve remote support success?
In this “podcast on paper”, Roy Atkinson – a top influencer in the service and support industry – sits down with SNHU’s Client Services Manager Michael O’Leary to discuss what SNHU is doing right. Also inside, uncover key stats and figures around remote support, including:
- What channels support organizations offer
- Who’s involved in selecting new support tech
- The average time it takes to respond to chat
- And much more
- Vendor:
- LogMeIn Rescue
- Posted:
- Apr 7, 2021
- Published:
- Feb 5, 2020
- Format:
- Type:
- Resource
