CX transformation: IT’s key role

How IT Leaders Can Position Customer Experience Initiatives for Success

Cover

For many companies, customer experience is at the heart of digital transformation. In fact, 76% of the respondents surveyed by IDG and Comcast said they are feeling pressure from multiple sources in the organization to deliver digital CX.

Learn why transforming CX is a top digital priority for many organizations, and why IDG says IT will play a key role in this blog post.

Vendor:
Comcast Business
Posted:
04 Feb 2020
Published:
04 Feb 2020
Format:
HTML
Type:
Research Content
Language:
English
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