11 stats to help build your omnichannel contact center business case

Building the Business Case for an Omnichannel Contact Center

Cover

While most companies today support multi-channel customer service, they typically manage individual channels in silos, which can often result in a fragmented customer experience.

That’s why organizations are increasingly taking an omnichannel contact center approach. Download this tip sheet to learn 11 metrics for building your business case for omnichannel customer service.

Vendor:
Genesys
Posted:
30 Jan 2020
Published:
30 Jan 2020
Format:
PDF
Length:
2 Page(s)
Type:
White Paper
Language:
English
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