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Customer experience is a key factor when a person is determining whether they’ll make a repeat purchase from a company. To help ensure a reliable – and enjoyable - CX, companies are increasingly adopting AI-powered technology.

In fact, according to recent research by Ovum, 52% of NA companies have started the early implementation of or are well into the process of adopting a full AI CX strategy.

In this report, explore results from Ovum’s survey, which focused on:

• How customer expectations are changing the role of support teams
• How to ensure support teams are equipped with needed information
• How customer frustration impacts agent satisfaction
• And more

Vendor:

LogMeIn, Inc.

Posted:

Feb 8, 2021

Published:

Dec 2, 2019

Format:

PDF

Type:

Research Content