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Many companies have integrated self-service options into their business models, and when done right, these can vastly improve the customer experience.

However, when done wrong, self-service initiatives can damage your business.

Inside, discover the cost of poor customer self-service. Uncover 6 reasons why your self-service options are failing, and learn what your organization can do to get back on track.

Vendor:
Coveo
Posted:
Feb 8, 2021
Published:
Sep 23, 2019
Format:
PDF
Type:
eGuide

This resource is no longer available.