How to craft a winning CX initiative
Advanced self-service platforms open new customer frontiers
15% of all customer service interactions by 2021 will be handled completely by AI, according to Gartner.
As this deadline comes closer, business leaders are facing increasing pressure to adopt digital technology - like self-service platforms - to scale resources and enhance the customer experience.
Take a brief multiple-choice survey to access our guide, Advanced self-service platforms open new customer frontiers, which examines the benefits and drawbacks of customer service AI and other self-service platforms, as well as:
- What self-service tools work
- Why self-service options fail
- What self-service improvements need to be made