How to craft a winning CX initiative

15% of customer service interactions will be handled by AI in 2021

Cover

15% of all customer service interactions by 2021 will be handled completely by AI, according to Gartner.

As this deadline comes closer, business leaders are facing increasing pressure to adopt digital technology - like self-service platforms - to scale resources and enhance the customer experience.

Take a brief multiple-choice survey to access our guide, Advanced self-service platforms open new customer frontiers, which examines the benefits and drawbacks of customer service AI and other self-service platforms, as well as:

  • What self-service tools work
  • Why self-service options fail
  • What self-service improvements need to be made
Vendor:
TechTarget
Posted:
05 Sep 2019
Published:
04 Feb 2020
Format:
HTML
Type:
Resource
Language:
English

Download Your Resource Now!