What automation looks like in an IT self-service capacity
Automation: The Key to Self-Service
Traditionally, IT self-service has been focused on expediting the service request process. But as request volumes continue to escalate, there’s been a new focus on shifting self-service platforms from simply a request channel to a fulfillment channel as well.
Jump into this webinar to scope out the various challenges of modern self-service IT platforms, and how introducing automation and AI-infused tech can alleviate them. Plus, get a firsthand look at how chatbots powered by natural language processing and machine learning can augment service experiences for users – and give admins some deserved relief.