What automation looks like in an IT self-service capacity

Automation: The Key to Self-Service

Cover

Traditionally, IT self-service has been focused on expediting the service request process. But as request volumes continue to escalate, there’s been a new focus on shifting self-service platforms from simply a request channel to a fulfillment channel as well.

Jump into this webinar to scope out the various challenges of modern self-service IT platforms, and how introducing automation and AI-infused tech can alleviate them. Plus, get a firsthand look at how chatbots powered by natural language processing and machine learning can augment service experiences for users – and give admins some deserved relief.

Vendor:
Serviceaide
Premiered:
May 28, 2019
Format:
Video
Type:
Webcast
Language:
English
Already a Bitpipe member? Login here

Download this Webcast!