The link between ITSM and digital transformation, explained

ITSM and Digital Transformation – Where Are We?

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A well-oiled IT service management (ITSM) is a key ingredient within a successful digital transformation recipe. But in today’s world, ITSM strategies must aim beyond traditional service delivery goals to be effective.

In this recap, hear from ITSM and IT automation experts as they discuss the impending evolution of ITSM under the pressures of digital transformation – and how technology like AI, machine learning, and process automation will become crucial to a successful IT service strategy.

Vendor:
Serviceaide
Premiered:
Nov 27, 2018
Format:
Video
Type:
Webcast
Language:
English
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