How ITSM and digital transformation are intertwined
ITSM and Digital Transformation
A well-oiled IT service management (ITSM) is a key ingredient within a successful digital transformation recipe. But in today’s world, ITSM strategies must aim beyond traditional service delivery goals to be effective.
In this recap, hear from ITSM and IT automation experts as they discuss the impending evolution of ITSM under the pressures of digital transformation – and how technology like AI, machine learning, and process automation will become crucial to a successful IT service strategy.