Good vs. bad ITSM tools
Not Everyone Needs a Cadillac
61% of IT support teams have reported an increase in help desk ticket volume year over year. For most IT pros, this shouldn’t come as a surprise – IT infrastructures are growing more and more complex while headcounts remain relatively stagnant.
Fortunately, new technology has introduced options for struggling IT teams. The tricky part is discerning which choice is the best for your IT team in particular.
Jump into this white paper to learn how to identify the good IT service management tools from the bad relative to your organization’s needs.