Real-world use cases for virtual ITSM agents
Real Use Cases for IT Service Management Virtual Agents
Virtual agents are the latest in a series of technological advancements designed to alleviate ITSM bottlenecks and give IT pros more time to focus on value-adding activities. But whereas a sales-oriented chatbot has obvious use cases, how does a virtual support agent align with IT service workflows?
Inside, explore a collection of real-world use cases for ITSM virtual support agents in an array of industries that span higher education, government, healthcare, and manufacturing, and learn how virtual agents tackle problems that are common pain points within these areas.