Real-world use cases for virtual ITSM agents

Real Use Cases for IT Service Management Virtual Agents

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Virtual agents are the latest in a series of technological advancements designed to alleviate ITSM bottlenecks and give IT pros more time to focus on value-adding activities. But whereas a sales-oriented chatbot has obvious use cases, how does a virtual support agent align with IT service workflows?

Inside, explore a collection of real-world use cases for ITSM virtual support agents in an array of industries that span higher education, government, healthcare, and manufacturing, and learn how virtual agents tackle problems that are common pain points within these areas.

Vendor:
Serviceaide
Posted:
Aug 24, 2021
Published:
Apr 30, 2019
Format:
PDF
Type:
Case Study
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