A more intuitive approach to IT self-service

Stop Doing Things the Same Way and Expecting a Different Outcome -Improving Self-Service Adoption Requires a Rethink

Cover

Self-service has long been touted as the end-all cure for IT service pain points and bottlenecks. The reality, though, is that self-service often leads to more questions and can lead to a mixed bag of user satisfaction levels.

So what if there was a more intuitive approach?

In this article, find out how virtual service agents can (quite literally) provide a more intuitive approach to IT self-service – ultimately reducing hands-on time required by actual IT team members and offloading support responsibilities onto AI.

Vendor:
Serviceaide
Posted:
30 Apr 2019
Published:
30 Apr 2019
Format:
PDF
Length:
6 Page(s)
Type:
White Paper
Language:
English
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