Are virtual agents the intelligent answer to IT self-service woes?
Stop Doing Things the Same Way and Expecting a Different Outcome -Improving Self-Service Adoption Requires a Rethink
Self-service has long been touted as the end-all cure for IT service pain points and bottlenecks. The reality, though, is that self-service often leads to more questions and can lead to a mixed bag of user satisfaction levels.
So what if there was a more intuitive approach?
In this article, find out how virtual service agents can (quite literally) provide a more intuitive approach to IT self-service – ultimately reducing hands-on time required by actual IT team members and offloading support responsibilities onto AI.