The time for the omnichannel contact center is now

The Benefits of an Omnichannel Contact Center

Cover

Two-thirds of millennials report changing loyalty to a brand because of a bad customer service experience—an omnichannel contact center can change that.

In this guide, discover the value an omnichannel contact center can bring to your organization, and explore the key differences between a multichannel and omnichannel customer service strategy.

To help your organization prevent customer turnover, read this guide and uncover how omnichannel can help your organization generate better data, gain clearer insights, and improve CX.

Vendor:
West IP Communications
Posted:
29 Mar 2019
Published:
29 Mar 2019
Format:
PDF
Length:
5 Page(s)
Type:
eGuide
Language:
English
Already a Bitpipe member? Login here

Download this eGuide!