All resources sponsored by:

West IP Communications

1 - 25 of 39 Matches
CPaaS vs. UCaaS: Which is Right for You?
sponsored by West IP Communications
EGUIDE:In this expert guide, learn about the differing features of UCaaS and CPaaS platforms and how they could fit into your enterprise communications.
Posted: 04 Apr 2019 | Published: 28 Mar 2019
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The Benefits of an Omnichannel Contact Center
sponsored by West IP Communications
EGUIDE:In this guide, discover the value an omnichannel contact center can bring to your organization, and explore the key differences between a multichannel and omnichannel customer service strategy.
Posted: 29 Mar 2019 | Published: 29 Mar 2019
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The Foundation for Improving CX: Look to the Cloud
sponsored by West IP Communications
WHITE PAPER:Customer demands seem to change with the seasons, so it's no surprise that 74% of those surveyed by IDG found it difficult to keep up. In this white paper, explore how organizations can keep up with shifting customer expectations, and improve their CX by moving to the cloud.
Posted: 26 Feb 2019 | Published: 26 Feb 2019
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Made for the Cloud: Moving to Unified Communications-as-a-Service
sponsored by West IP Communications
WHITE PAPER:This white paper walks you through the process of moving to cloud-based unified communications, from pre-planning to ensuring success beyond implementation. Learn about your options in UCaaS and get 5 tips for selecting a cloud UC partner.
Posted: 26 Feb 2019 | Published: 26 Feb 2019
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Proactively Responding to the Mobile Shift to Deliver a Better CX
sponsored by West IP Communications
ANALYST REPORT:Digital disruption is changing the market as we know it forever. Businesses can find solace in this, though, as the increasing use and reliance on mobile devices delivers us valuable insights into improving CX. Read this white paper to find out how.
Posted: 17 Dec 2018 | Published: 30 Nov 2018
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7 Major Manufacturing Challenges
sponsored by West IP Communications
WHITE PAPER:Download this white paper to review 7 major manufacturing challenges, and the communications platforms and features that can help solve them.
Posted: 11 Dec 2018 | Published: 11 Dec 2018
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Solving Modern Retail Challenges in the Cloud
sponsored by West IP Communications
WHITE PAPER:Download this white paper to explore the business benefits of using a UC platform through 6 real-world case studies, and learn about a UCaaS platform that enables you to link colleagues, employees and suppliers anywhere, through IM, voice, contact center and more.
Posted: 11 Dec 2018 | Published: 11 Dec 2018
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A Guide to the CX Improvement Landscape
sponsored by West IP Communications
RESEARCH CONTENT:There are many ways to approach CX restructuring. Read these white pages for informed statistics on the most common business practices regarding CX and highlighted areas for improvement and optimization.
Posted: 07 Dec 2018 | Published: 30 Nov 2018
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The Omnichannel Approach to CX
sponsored by West IP Communications
RESEARCH CONTENT:70% of consumers think the use of bots programmed to respond like agents is acceptable in customer service. Recommendations for digital integration and many more CX improvement tools can be found in these white pages.
Posted: 07 Dec 2018 | Published: 30 Nov 2018
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Customer Engagement – The Road to 2020
sponsored by West IP Communications
WHITE PAPER:This resource presents survey findings on consumer preferences and offers recommendations for contact center managers to close the gap between digital technology and customer engagement.
Posted: 06 Jul 2018 | Published: 29 Jun 2018
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Extending Skype for Business into the Contact Center
sponsored by West IP Communications
WHITE PAPER:Learn how to extend capabilities for tools like Skype for Business into a cloud-based contact center.
Posted: 28 Jun 2018 | Published: 28 Jun 2018
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Delivering Exceptional Customer Experience With CCaaS
sponsored by West IP Communications
WHITE PAPER:Learn about the pros and cons of a cloud-based contact center as a service (CCaaS) platform that's designed to help streamline unified communications and enable customer service teams meet consumers on their channels of choice.
Posted: 27 Jun 2018 | Published: 27 Jun 2018
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3 Advantages of Hosted Unified Communications
sponsored by West IP Communications
WHITE PAPER:Learn about 3 benefits of deploying unified communications as a service (UCaaS) through a partner in the cloud.
Posted: 26 Jun 2018 | Published: 26 Jun 2018
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Who Controls the Remote?
sponsored by West IP Communications
WHITE PAPER:Step into the shoes of today's remote worker and find out how to foster a mobile-friendly work environment that emphasizes effective communication between colleagues, enables career advancement, and promotes a positive office culture.
Posted: 26 Jun 2018 | Published: 31 Dec 2016
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The Inner Circle Guide to Cloud-Based Contact Center Offerings
sponsored by West IP Communications
WHITE PAPER:Selecting the best cloud-based cloud contact center strategy can be overwhelming. To help, this white paper answers 6 FAQs about cloud contact centers.
Posted: 27 Feb 2018 | Published: 27 Feb 2018
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The Truth About Cloud Contact Center Security
sponsored by West IP Communications
WHITE PAPER:For the modern contact center, security is still the biggest barrier to adoption of a cloud-based strategy. To ease your concerns, this white paper debunks 5 common network security myths and helps you build a secure cloud contact center.
Posted: 27 Feb 2018 | Published: 27 Feb 2018
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How Expert Planet and eBay Establish a Stronger Communications Platform
sponsored by West IP Communications
CASE STUDY:Find out how, Expert Planet, a leading teleservices provider, was able to deliver technology that allows them to deploy a completely flexible, personalized customer experience with the most qualified agents regardless of their location.
Posted: 27 Feb 2018 | Published: 27 Feb 2018
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Riding the Cloud to Manage the Unpredictable Cost of IT
sponsored by West IP Communications
RESOURCE:Learn how to make your cloud platform flexible enough to accommodate for anything – from unexpected natural disasters to business growth.
Posted: 28 Dec 2017 | Published: 28 Dec 2017
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Unified Communications Feature Checklist for the Enterprise
sponsored by West IP Communications
RESOURCE:What are some key considerations companies should review when looking to implement UC in 2018? This checklist that can help round out your organization's analysis for choosing the right UC solution.
Posted: 28 Dec 2017 | Published: 28 Dec 2017
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Keeping Up With Your Mobile Workforce
sponsored by West IP Communications
RESOURCE:By 2020, 42% of the global population workforce will be mobile. However, it takes preparation and the right set of technology for remote workers to keep connected via enterprise mobility. In this resource, uncover the critical questions to consider when you have a remote workforce.
Posted: 28 Dec 2017 | Published: 28 Dec 2017
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How to Make the Transition to Unified Communications
sponsored by West IP Communications
RESOURCE:Gain valuable insights into the 4 components that collectively contribute to the UC concept. Then, discover why it's worth considering both the strengths and weaknesses of UC players when it comes to fulfilling your UC objectives.
Posted: 27 Dec 2017 | Published: 27 Dec 2017
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6 Steps of Transitioning to Unified Communications
sponsored by West IP Communications
RESOURCE:Are you in planning or already in the process of transitioning your organization to a unified communications and collaboration (UCC) strategy? Access this resource to learn 6 steps to quickly and efficiently deploy your UCC strategy.
Posted: 27 Dec 2017 | Published: 27 Dec 2017
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5 Considerations for a UC Cloud-based Provider
sponsored by West IP Communications
RESOURCE:Access this resource to learn 5 considerations for choosing a cloud-based UC provider.
Posted: 27 Dec 2017 | Published: 27 Dec 2017
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8 Top Business Drivers for Unified Communications
sponsored by West IP Communications
WHITE PAPER:Discover the 8 top business drivers that compel companies to choose a cloud-based approach for their unified communications strategy.
Posted: 27 Dec 2017 | Published: 27 Dec 2017
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5 Costly Unified Communication Mistakes to Avoid
sponsored by West IP Communications
RESOURCE:Access this resource to learn how to avoid 5 costly UC mistakes.
Posted: 22 Dec 2017 | Published: 22 Dec 2017
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