All resources sponsored by:

West UC

25 Matches
The Inner Circle Guide to Cloud-Based Contact Center Offerings
sponsored by West UC
WHITE PAPER:Selecting the best cloud-based cloud contact center strategy can be overwhelming. To help, this white paper answers 6 FAQs about cloud contact centers.
Posted: 27 Feb 2018 | Published: 27 Feb 2018
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The Truth About Cloud Contact Center Security
sponsored by West UC
WHITE PAPER:For the modern contact center, security is still the biggest barrier to adoption of a cloud-based strategy. To ease your concerns, this white paper debunks 5 common network security myths and helps you build a secure cloud contact center.
Posted: 27 Feb 2018 | Published: 27 Feb 2018
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How Expert Planet and eBay Establish a Stronger Communications Platform
sponsored by West UC
CASE STUDY:Find out how, Expert Planet, a leading teleservices provider, was able to deliver technology that allows them to deploy a completely flexible, personalized customer experience with the most qualified agents regardless of their location.
Posted: 27 Feb 2018 | Published: 27 Feb 2018
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Riding the Cloud to Manage the Unpredictable Cost of IT
sponsored by West UC
RESOURCE:Learn how to make your cloud platform flexible enough to accommodate for anything – from unexpected natural disasters to business growth.
Posted: 28 Dec 2017 | Published: 28 Dec 2017
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Unified Communications Feature Checklist for the Enterprise
sponsored by West UC
RESOURCE:What are some key considerations companies should review when looking to implement UC in 2018? This checklist that can help round out your organization's analysis for choosing the right UC solution.
Posted: 28 Dec 2017 | Published: 28 Dec 2017
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Keeping Up With Your Mobile Workforce
sponsored by West UC
RESOURCE:By 2020, 42% of the global population workforce will be mobile. However, it takes preparation and the right set of technology for remote workers to keep connected via enterprise mobility. In this resource, uncover the critical questions to consider when you have a remote workforce.
Posted: 28 Dec 2017 | Published: 28 Dec 2017
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How to Make the Transition to Unified Communications
sponsored by West UC
RESOURCE:Gain valuable insights into the 4 components that collectively contribute to the UC concept. Then, discover why it's worth considering both the strengths and weaknesses of UC players when it comes to fulfilling your UC objectives.
Posted: 27 Dec 2017 | Published: 27 Dec 2017
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6 Steps of Transitioning to Unified Communications
sponsored by West UC
RESOURCE:Are you in planning or already in the process of transitioning your organization to a unified communications and collaboration (UCC) strategy? Access this resource to learn 6 steps to quickly and efficiently deploy your UCC strategy.
Posted: 27 Dec 2017 | Published: 27 Dec 2017
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5 Considerations for a UC Cloud-based Provider
sponsored by West UC
RESOURCE:Access this resource to learn 5 considerations for choosing a cloud-based UC provider.
Posted: 27 Dec 2017 | Published: 27 Dec 2017
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8 Top Business Drivers for Unified Communications
sponsored by West UC
WHITE PAPER:Discover the 8 top business drivers that compel companies to choose a cloud-based approach for their unified communications strategy.
Posted: 27 Dec 2017 | Published: 27 Dec 2017
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5 Costly Unified Communication Mistakes to Avoid
sponsored by West UC
RESOURCE:Access this resource to learn how to avoid 5 costly UC mistakes.
Posted: 22 Dec 2017 | Published: 22 Dec 2017
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8 Benefits of Deploying Hosted Enterprise Voice
sponsored by West UC
WHITE PAPER:Access this resource to uncover the 8 benefits of deploying hosted enterprise voice.
Posted: 22 Dec 2017 | Published: 22 Dec 2017
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Closing the Cloud Security Gap
sponsored by West UC
WHITE PAPER:According to the McAfee study, Building Trust in a Cloud Sky, cloud initiatives encompass 80% of all IT budgets, but only 23% of the organizations completely trust the cloud to keep their data secure. This white paper offers recommendations from Gartner to ensure security within the cloud.
Posted: 22 Dec 2017 | Published: 22 Dec 2017
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Business Communications Essentials for Digital Transformation
sponsored by West UC
WHITE PAPER:In this white paper, learn how secure, private, and reliable business communications deliver a competitive advantage. Then, gain a better understanding of the top criteria to consider for UC providers.
Posted: 17 Oct 2017 | Published: 17 Oct 2017
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How to Be a Customer Experience Leader
sponsored by West UC
WHITE PAPER:According to a Walker study, CX will overtake price and product as the key brand differentiator by 2020. So what can you do to up the ante and deliver a seamless CX across multiple channels? Use this infographic to uncover how to be a customer experience leader.
Posted: 03 Oct 2017 | Published: 03 Oct 2017
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The State of Customer Experience 2018 From Voice to Digital: An Industry in Transition
sponsored by West UC
RESEARCH CONTENT:According to a Walker study, CX will overtake price and product as the key brand differentiator by 2020. Company success now more than ever hinges around how a company deals with its customers. In this research report, explore insight from over 200 professionals to understand the current state of CX.
Posted: 26 Sep 2017 | Published: 26 Sep 2017
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Why Contact Centers are Moving to Cloud-Based Tools: Research Study
sponsored by West UC
RESEARCH CONTENT:Moving from a traditional call center environment to a contact center one is easier said than done. In this research report, explore findings from over 100 contact center decision-makers that delve into where organizations are in the cloud adoption curve, what the drivers are for cloud adoption, and much more.
Posted: 26 Sep 2017 | Published: 26 Sep 2017
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Realizing the Promise of Scale in the Cloud
sponsored by West UC
WHITE PAPER:In this white paper, find out how healthcare organizations depend on UCaaS to provide up-to-date technology and deliver productivity benefits to improve customer satisfaction.
Posted: 25 Sep 2017 | Published: 25 Sep 2017
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Cloud-Based Collaboration: The Smart Choice For Your Agile Business
sponsored by West UC
WHITE PAPER:To keep up in our competitive world, companies are shifting their focus on improving innovation and business agility. The right collaboration tools help makes it easier for an organization to adapt to market changes and evolve their business faster. Learn about using cloud-based collaboration tools to transform your company.
Posted: 25 Sep 2017 | Published: 25 Sep 2017
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The Benefits of Unified Communications as a Service
sponsored by West UC
WHITE PAPER:Learn how you can transform your professional services business with unified communications as a service, and deliver superior customer experiences. Explore 6 key benefits of leveraging cloud communications tools, and real-life case studies of businesses that used the cloud to solve key problems.
Posted: 22 Sep 2017 | Published: 22 Sep 2017
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The Truth Behind 6 Call Recording Myths
sponsored by West UC
WHITE PAPER:Although seen as a necessity by any regulated business or contact center that takes itself seriously, call recording still remains one of the most undervalued and underutilized features. But why is this? Discover the truth behind 6 common call recording myths. Plus, uncover what features to look for in a call recording system.
Posted: 24 Mar 2017 | Published: 24 Mar 2017
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10 Golden Rules Of Outbound Contact Center Campaigns
sponsored by West UC
WHITE PAPER:Making effective contact with your customers and prospects is critical to business success. But outbound contact center campaigns are fundamentally different than inbound campaigns. Learn 10 key rules to help ensure your outbound operations achieve success.
Posted: 24 Mar 2017 | Published: 24 Mar 2017
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10 Rules For An Efficient Contact Center
sponsored by West UC
WHITE PAPER:There are new rules emerging for your contact center. Cloud-based technology is shifting how things are done, but you must now streamline your skills and strategies for success. Learn 10 rules that will help you run a more efficient contact center in the wake of the shifting landscape.
Posted: 23 Mar 2017 | Published: 23 Mar 2017
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Why Your Contact Center Needs Closer Integration With Marketing
sponsored by West UC
WHITE PAPER:Customer experience and engagement are the newest concerns of the modern marketer, having traditionally been the area of the contact center. But while marketing is embracing a customer-centric, multichannel universe, the contact center is lagging behind. Learn why your contact center needs closer integration with marketing, and how to achieve it.
Posted: 23 Mar 2017 | Published: 23 Mar 2017
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Converting The Customer Experience Into Revenue
sponsored by West UC
RESEARCH CONTENT:Good customer service means good business. In this research report, learn about the customer experience considerations at each stage of the buying cycle, from the moment consumers first become aware of your organization or a need for your products to generating loyalty to create repeat business.
Posted: 21 Mar 2017 | Published: 21 Mar 2017
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