How interaction analytics improve performance feedback

Using Interaction Analytics to Digitize & Optimize Contact Center Performance

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You may have heard the term ‘interaction analytics’ floating around lately, but what exactly is it?

In this white paper, learn about interaction analytics and explore how interaction analytics can help give contact center agents and managers the tools they need to perform at their best.

Learn how interaction analytics can help:

  • Automate the QA process
  • Improve performance feedback
  • Identify and encourage best practices
  • And more
Vendor:
CallMiner
Posted:
04 Apr 2019
Published:
31 Dec 2018
Format:
PDF
Length:
26 Page(s)
Type:
White Paper
Language:
English
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