Stay proactive: Digital disruption is shifting CX needs

Proactively Responding to the Mobile Shift to Deliver a Better CX

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Proactive customer support ties in directly with the omni-channel revolution: It has been abuzz for a long time and every organization knows it’s a worthwhile strategy to invest in, yet many still fail to make it a priority.

The era of digital disruption mixed with the massive shift towards a mobile-focused culture leaves businesses with the opportunity to stay ahead of customer needs.

Read this white paper for tips on:

  • Encouraging more effective self-service
  • Streamline operations and cross-channel visibility
  • Improve transparency
  • Being personal
  • And more
Vendor:
West IP Communications
Posted:
17 Dec 2018
Published:
30 Nov 2018
Format:
PDF
Type:
Analyst Report
Language:
English
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