Better CX means a more profitable business. Read these white pages for tips

The Omnichannel Approach to CX

Cover

Research shows that contact centers are still falling short of delivering an outstanding – or even satisfactory – CX. In these white pages, you will find detailed suggestions to improve CX and boost profitability, like:

  • Digital channel integration
  • Self-service for simple interactions
  • Outcome measuring
  • Agent empowerment, and
  • Identifying drivers of customer effort

This document also includes an abundance of statistics and analytics to help increase ROI.

Vendor:
West IP Communications
Posted:
07 Dec 2018
Published:
30 Nov 2018
Format:
PDF
Length:
98 Page(s)
Type:
Research Content
Language:
English
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