Pros vs. cons of cloud contact center as a service

Delivering Exceptional Customer Experience With CCaaS

Cover

Customer experience (CX) has become a major business driver – but no one is more in the trenches in the fight to improve CX than those working on the frontline: the contact center.

This white paper explores how to update legacy contact center technology that has fallen off the pace of rapidly changing consumer demands and the growing use of new channels.

Learn about the pros and cons of a cloud-based contact center as a service (CCaaS) platform that’s designed to help streamline unified communications and enable customer service teams meet consumers on their channels of choice. 

Vendor:
West IP Communications
Posted:
27 Jun 2018
Published:
27 Jun 2018
Format:
PDF
Length:
17 Page(s)
Type:
White Paper
Language:
English
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