Key drivers for cloud adoption in a contact center

Why Contact Centers are Moving to Cloud-Based Tools: Research Study

Cover

Moving from a traditional call center environment to a contact center one, in theory, would seem fairly straightforward.

But the reality is very different.

Legacy IT equipment, lack of properly trained staff, time and resource are just a few of the problems that contact center managers and directors come up against.

In this report, explore research findings from over 100 contact center decision-makers that delve into:

  • Where organizations are in the cloud adoption curve
  • What the drivers are for cloud adoption
  • How the cloud is being used to deliver new communications channels
  • What challenges are they facing
Vendor:
West IP Communications
Posted:
26 Sep 2017
Published:
26 Sep 2017
Format:
PDF
Length:
14 Page(s)
Type:
Research Content
Language:
English
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