How BMC Software reduced service-impacting incidents by 1000%
Equinix Customer Case Study BMC Software
The BMC SaaS team needed to migrate its growing global business to a more automated, digital IT service delivery and support desk model for over 700,000 SaaS subscribers and over 1,200 SaaS customers worldwide.
The team needed to transform its service delivery systems and support methods to more innovative, digital IT platforms with greater interconnection to increase performance, reliability and security across 14 global data centers.
Read this case study to see how BMC migrated its SaaS operations for its IT service management to better serve the customers at the edge of their enterprise network.