How BMC Software reduced service-impacting incidents by 1000%

Case Study: BMC Software SaaS Efficiency

Cover

The BMC SaaS team needed to migrate its growing global business to a more automated, digital IT service delivery and support desk model for over 700,000 SaaS subscribers and over 1,200 SaaS customers worldwide.

The team needed to transform its service delivery systems and support methods to more innovative, digital IT platforms with greater interconnection to increase performance, reliability and security across 14 global data centers.

Read this case study to see how BMC migrated its SaaS operations for its IT service management to better serve the customers at the edge of their enterprise network.

Vendor:
Equinix
Posted:
20 Jun 2017
Published:
20 Jun 2017
Format:
PDF
Type:
Case Study
Language:
English
Already a Bitpipe member? Login here

Download this Case Study!