Drive digital transformation by changing ITSM processes in tandem
Did you know that the evolution of digital technology isn’t necessarily the biggest pain point in IT service management, but rather how this new tech is leveraged and how ITSM processes change in tandem? If digital transformation is on your CIO agenda, then a top-of-class ITSM strategy should be too.
In this expert guide, Emily McLaughlin, Content Development Strategist at searchCIO, converses with several notable CIOs who identify their organizations’ biggest ITSM pain points, including business-user expectations and risk.
Read on to compare your pain points, and additionally learn how to sustain digital transformation by formulating and leveraging an agile ITSM strategy that shortens feedback loops to improve critical performance.